Refund Policy

REFUND POLICY


Our policy lasts 30 days. You have 30 days to request a refund and send your product to us. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Some health and personal care items

Please send your products to below address:

{Your Order Number}

XtendBeautyMall Returns:

2875 W Ray Rd Ste 6-263

Chandler, AZ 85224 

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use:

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery

 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@xtendbeautymall.com and send your item to:

Attn: XtendBeautyMall

2875 W Ray Rd Ste 6-263 Chandler, AZ 85224 USA

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

 

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